Member Survey: 98% Satisfaction - Our Online CEUs

The results are in! A few months ago, we offered an iPod Touch giveaway as part of a member survey. We had an amazing response and were able to understand what our members loved and hated about the site. Thank you each for sharing your perspectives with .US! Over the coming weeks we will be sharing responses and feedback as well as addressing questions from that survey. In the nature of complete transparency, we want you to know what the community at-large thinks of .US and where we can serve to improve.

One of the key areas we were most interested in, was your response to our streaming online CEUs. Our CEU platform was launched in January of 2008 and in that time has grown to include a wide array of courses. Our vision with this platform, was to provide LAc's and students the opportunity to access high quality CEU courses in an affordable and convenient manner, regardless of geographical boundaries or work schedules. We were also committed to providing instructors the opportunity to be a partner to Rootdown.us and host their courses while earning passive income in a 50/50 profit split. In theory, this would allow them to reach further into the community, and also allow them to spend more time developing other courses, researching, writing, and growing their own practice.

As we found in our survey, 98% of you who have taken our CEU courses and completed this survey, believe that we provide an invaluable service through the CEU platform and would recommend it to other professionals in the field. Both our audio and video courses received high marks for their ease of use, quality of content, and presentation. And while approximately half of you used online CEU platform in order to fulfill last minute licensing requirements, the other half did so because you liked being able to access the course for 60 days and took full advantage of being able to learn at your own pace.

It was noted that we could improve our platform in the following ways: by offering more courses,lowering the price, and in providing Powerpoint handouts that could be downloaded upon purchasing the course.

We would like to take a moment and respond to each of these comments.

1) Offering more courses: This is in the works as I write this. We have courses being developed for our site that range from Acupuncture for the Treatment of Pain by James Ventresca to Marketing & Networking by Cynthia Pasciuto. This is just a small taste of what we have in store for the second half of 2009.

2) Lowering the price: Economic times are tough. We recognize that. We feel the pain of this too, as we grow this platform according to your needs. Starting this August, we'll offer an automatic 10% discount on any CEU course you've taken, if you leave feedback for the course on the site. Additionally, we'll be implementing an Ambassador program that will implement additional discounts for referring your peers to us to purchase their CEUs on our site. More information on both of these things will be available soon. And if you're a student on a budget (or an LAc that is not in need of CEU hours) GREAT news for you! Enter the promo code: NOCREDIT when purchasing and you'll receive a 20% discount from the cost of the course.

We want to be able to help you be more successful in your practice . . . and we also still want to be able to provide free resources and continue to grow. Our CEU platform is the financial foundation for both of these to occur. So as you support us, we will support you. It is as simple as that!

3) Powerpoint handouts for download: Beginning in September of 2009 (perhaps even earlier!) our instructors will have the option of choosing to provide downloadable PPT handouts to their students. When you view a course in our CEU Library, you'll be able to look on the left hand side of the screen to see if the PPT is available for that course. And of course, if you take a class where it is not available, leaving feedback for the instructor and encouraging them to include this is always welcome. They do take your concerns into consideration, just as we do as well.

We appreciate your feedback . . . and we are committed to supporting you every step of the way as you move forward on your path to be a brilliant doctor. Thank you for supporting .US.